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​CHANGO VILLA Cozumel, Mexico   

Call Us:   206-604-9500

Frequently Asked Questions

DO WE NEED TO SIGN A RENTAL AGREEMENT TO RENT THE VILLA?
​Yes, we have a Terms and Conditions Agreement that must be signed after you make your reservation and when you make
your initial payment.  RENTAL AGREEMENT

 
WHAT DOCUMENTS ARE NEEDED TO TRAVEL TO COZUMEL, MX?
Passport for Adults and Children.

DO YOU PROVIDE AN ARRIVAL PACKET BEFORE OUR TRIP?

Yes, this will be emailed to you with your final payment and can easily be forward to all members in your group. 

HOW DO I GET TO THE VILLA FROM THE AIRPORT?
Due to local transportation union regulations, only a certified taxi van is allowed to transport guests and their luggage.  You will be required to take a van to Chango
Villa.  

HOW FAR IS CHANGO VILLA FROM TOWN?
Approximately 14.25 KM South of town on the Coastal Highway (about 8 Miles). 

IF I FLY INTO CANCUN, IS IT EASY TO GET TO THE ISLAND AND CHANGO VILLA?

Yes, It is very simple to do.  Take the ferry over to Cozumel.  From here it is very easy to take a cab to Chango Villa.  More travel information can be found on our website.

WHAT IS THE BEST TRANSPORTATION TO AND FROM CHANGO VILLA?
If you plan to travel frequently around the island, it is much more cost effective to rent an automobile (car, jeep, van).  However, if you plan on traveling
infrequently and simply want to enjoy the villa and the beach, taxis are available by either calling by phone or simply walking over to one of the
nearby beach clubs at San Francisco Beach.  It is approximately $15 to take a taxi with 2-4 people into town.  If you plan on multiple trips a day, it is
much more cost effective to have a rental vehicle.  Scooters are also an option, but not recommended unless you are an experienced rider.

HOW CAN I RENT A VEHICLE?
Chango Villa recommends working with our concierge partner. Vehicles can be delivered for you to Chango Villa and all paperwork can be done there.  If you prefer,  we can make 

WHAT IS THE PHONE NUMBER FOR GUESTS TO USE AT THE VILLA?
From Mexico: 011-52-1-987-120-1936   
From USA: 215-609-4886

DO YOU HAVE CARETAKERS ON THE PROPERTY?
Yes.  Our caretakers live in an independent home 100 yards away from the main villa. Should you have any concerns, maintenance issues, or questions,
they are close by to assist you.

SHOULD I BRING BEACH TOWELS?
No, the villa supplies beach towels for you.

CAN I DO LAUNDRY AT CHANGO VILLA?
No, but the staff will be happy to do small loads for $5 US per load during non-peak hours.

DO YOU HAVE IRON AND IRONING BOARDS?
Yes

DO YOU HAVE HAIR DRYERS?
Yes, hair dryers are available in each bedroom with private bathroom.

DO I NEED AN ELECTRICAL ADAPTOR?
No, we have 110 Volts power and plugs, same as in the US.

WHAT IS INCLUDED WITH MEAL/CHEF SERVICE?
We include the shopping, groceries, cooking and clean up for the designated meals. NOT INCLUDED are drinks, liquor, cook/wait staff tip.
 
CAN WE PURCHASE DRINKS AND SNACKS OURSELVES?
Yes, very modern grocery stores also sell beer, wine, and liquor. Drinks can be stored in a 2nd refrigerator at the villa.  If you plan on making margaritas,
or frozen drinks,  extra bags of ice on hand would also be a good option.  We have ice trays at the villa, but not an ice maker. 

CAN YOU PURCHASE DRINKS AND SNACKS FOR US?
Yes, upon request we will purchase drinks/snacks for a cost of receipts plus 20% service charge. Please see our available grocery list (price subject to change). 

GROCERY LIST 

CAN I HAVE A BIRTHDAY PARTY, ANNIVERSARY, WEDDING or SPECIAL EVENT AT THE VILLA?
Yes.  There is no charge for this unless the guest count is higher that the sleeping arrangements for the villa (14 people).  In the case of a wedding
or responsible gathering above this amount, there is a $1000 special event fee.  Extra fees would apply for special purchases or decorations
if needed via our staff.

WILL GUESTS WITH SPECIAL DIETS BE CONSIDERED?
Yes. Guests with special dietary needs will be accommodated to the best of our abilities.  This will include vegetarian meals, gluten free meals, or the avoidance of specific foods.

HOW AND WHEN DO WE MAKE ARRANGEMENTS FOR CHEF SERVICE?
Arrangements for the meal/chef service can be discussed over the phone or via email and must be made at the time of your last payment: 45 days
prior to arrival.  If a last minute booking, this must be paid 1 week prior to your arrival.

WHEN DO WE PAY FOR REQUESTED DRINKS/SNACKS?
With the last payment for the villa.  If a last minute booking, this must be paid 1 week prior to your arrival.

HOW DO WE TIP THE STAFF?
This is probably the question we are asked the most.  If you feel your service is exceptional, then the following formula is what most other guests have
adopted.  

            *$5/day/guest for the housekeeping service
            *$4/day/guest for the chef/meal service (if selected)

HOW DO WE TIP SERVICE PARTNERS (CONCIERGE SERVICE OR ONSITE DIVE MASTER)?  

​If you feel your service is exceptional, then the following formula is what most other guests have adopted.  10-15% of the cost for diving instruction and $100/week

for concierge services (this takes into account pre-arrival work).

WHY DO YOU CHARGE PER PERSON ABOVE YOUR BASE RENTAL RATE?
Because we are on an island, everything is much more expensive than on the mainland.  Our costs are based on consumption
and are a direct reflection of the # of people staying at the villa: water treatment plant, bottled water, utilities, etc.  Because of this, we use
a “cost per person model” above the base rental rate for the villa.  It is the best and fairest way we can appropriately have a rate structure that is equal to the
consumption of the group.

DO YOU HAVE A FLOOR PLAN SO WE CAN DETERMINE OUR ROOMING OPTIONS?
Yes.  It can be seen on the website.  FLOORPLAN

DO YOU HAVE EXTRA SLEEPING COTS AND CRIBS IF NEEDED?
Yes, we have 2 cribs and 4 twin cots. 

IS THERE TV, INTERNET, PHONE SERVICE TO THE U.S, AND PHONE SERVICE ON THE ISLAND?
Yes.  We have Smart TV, WIFI and hard wired internet access, and offer free international phone calls to the United States.  We also have local phone
service on the island.

WILL MY CELL PHONE WORK ON THE ISLAND AND AT CHANGO VILLA?
Yes, all major carriers will work on the island.   If you do not have an international data or long distance plan, and plan on using your phone
frequently, you should consider getting one.  Most calls are in excess of 25 cents/minute and texts are 25-50 cents/minute depending on your carrier.  

WHAT ACTIVITIES ARE THERE ON THE ISLAND?
There are many activities that can be found in the GUEST BOOK at the villa upon your arrival and include:
Scuba diving
Snorkeling
Sailing
Parasailing
Sport fishing
Spear fishing
Horseback riding
Golfing
Swimming with dolphins
Submarine trip
Jeep tours
Mayan ruin tours on Cozumel
Mayan ruin tours on the Mainland
Dinner recommendations and reservations
Spa services (massage etc.) at the house upon request

ARE THERE BEACH CLUBS, RESTAURANTS, AND DOCKS NEAR THE VILLA?
Yes, a number of beach clubs restaurants, bars, and a boat dock are located within 200 yards of the villa. These remain open until 5 pm.  There are a number of floating water
obstacles including trampolines and slides at the beach clubs: rentals such as jet skis, kayaks, and small sail boats can be arranged here as well.  If you are not interested in
beach clubs, sit back and enjoy the quiet seclusion of your own private beach.   You won’t see them and they won’t see you.

CAN I SNORKEL IN FRONT OF THE VILLA?
Yes, day or night (bring a dive light from the states; much less expensive).  The visibility will be over 200 feet.  Recommend wearing water shoes as there are some rocks in front of the villa. Otherwise, you can walk down 100 yards and enter into the water from there.

ARE THERE RULES FOR OUR GUESTS OR FAMILIES?
Only registered guests are allowed on the property. Additional guest gatherings such as weddings and special events require permission.   All the specifics will be in the Rental
Agreement. RENTAL AGREEMENT